PlayCroco logo

Privacy Policy

What we collect

You give us your name, date of birth, e-mail, phone, postal address and the documents we need to confirm who you are. To move money we keep your card, bank or e-wallet details. When you write to support by e-mail, chat or phone, we keep what you share with us, and we also keep your answers to surveys and contests.

What we collect automatically

When you visit, we log your IP address, browser, operating system and device identifiers, plus the pages you open, how long you stay and how you move around. Cookies and similar tools remember your settings and help keep the site secure.

Why we use it

We use your data to open and verify your account, check your age, handle deposits, payouts and bonuses, prevent fraud and money laundering, and improve our games and site. With your consent we send you newsletters and offers, and you can unsubscribe whenever you like.

Legal grounds

Most processing is needed to run your account. Some is based on our legitimate interests, such as security and fraud checks, and some is required by law. Where we rely on consent, you can withdraw it at any time.

Who we share it with

We never sell or rent your data. We share it with service providers that work for us, such as payment processors and hosting companies, under contracts that require them to protect it. We may also pass data to regulators, authorities or the police if the law requires it.

Security and keeping data

We protect data with encrypted connections (SSL/TLS), firewalls and regular security checks. We keep your information only as long as we need it for these purposes, for the law and for resolving disputes, and then delete it. Your winnings and payouts are kept confidential.

Minors

Our services are only for people of legal gambling age, usually 18 or older. We never knowingly gather data about minors, and we erase it if we discover it.

Your rights

Depending on where you live, you can ask for a copy of your data, correct it, have it deleted, limit or object to how we use it, take it with you in a common format, or withdraw consent. Write to [email protected] and we will answer within the time the law allows.

Join now